APPLY NOW: Receptionist Needed At Red Cross Society In Canada

JOB SUMMARY

Reporting to the Director Community Relations and Planning, the Administrative Assistant, will manage and monitor the reception area at all times. This position is primarily responsible for providing switchboard and reception customer service and is a first point of contact for the CRC Burnaby office and members of the public. The position will also assist program administration for other departments and oversee volunteers.

ACTIVITIES

Responsibility 1: Reception and Customer Service Support

Status: Temporary Part-Time (21 hours/week)

• First point of contact with the general public; responds to general enquiries; provides information and directs the incoming calls to appropriate service department/program or other agencies

• Responsible for recruiting, engaging, and training reception volunteers to support work

• Greets and directs customers/clients to appropriate department/program.

• Assists with administrative functions for the programs and services in BC as required. These functions may be confidential, and may include basic computer, printer, fax machine, and telecommunications support, ordering of office/facilities related supplies, delegation and event support.

• Supports the centralized system for Grand and Toy orders for BC & Yukon

• Supports “all staff” non-program meetings and training

• Ensures kitchen and photocopy room is maintained and stocked with supplies

• Accepts donations to the CRC in person and/or over the phone, and issues general non-tax receipts

• Assists in maintaining the security of building

• Maintains reception area in a clean and orderly fashion

• Operates a multi-line telephone switchboard console; answers all incoming telephone calls and routes to appropriate person or department; takes messages when required; responds to public enquiries; provides information and/or refers caller to other CRC offices or agencies, as required.

• Participates in disaster response planning, preparation and response, as needed.

• Contributes to a healthy and safe working environment.

• Integrates volunteer resources within scope of responsibilities, as required.

• Performs other duties, as required.

QUALIFICATIONS

Education and Experience

The minimum qualifications for this job are the completion of some post secondary education, and 1-2 years of job-related work experience, such as performing reception, clerical, and/or customer service functions. This position requires the completion of a satisfactory Canadian criminal record check.

Skills and Abilities

• Strong communication skills in verbal and written English

• Excellent telephone and email etiquette

• Proficiency in MS Office Suite, Outlook

• Strong customer service skills

• Strong interpersonal skills, including the ability to manage conflict/difficult situations

• Excellent organizational and time management skills

• Ability to effectively prioritize and execute tasks in a high pressure environment

• Proven data entry skills

• Ability to work independently and as a team member

• Ability to train and supervise volunteers

• Ability to effectively solve routine problems

• Attention to detail and follows policy directives

• Ability to be flexible

• Tact and diplomacy

ASSETS

• Fluency in the French language

• Experience working with a diverse population, and an understanding of cultural issues

• Experience working with and supporting volunteers working conditions

• The majority of the work is performed in an environment which is mostly clean and comfortable.

To apply for this position, please click below:

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JOB VACANCY: Administrative Assistant-Summer Student Needed At Red Cross Society In Canada

Do you want to make a difference? Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is currently seeking a Administrative Assistant.

Within the North Bay Branch, and under the direction of the Senior Manager of Operations, the Administrative Assistant is responsible to the below lists.

  Responsibilities
• Administrative duties such as typing letters, documents, presentations, and proposals.
• Responding to seniors calling to inquire of home and community care services.
• Assisting seniors with accessing home and community care services through referrals and providing information of resources available in our community.
• Answering the telephone and general inquiries for the public.
• Preparing and distributing public service announcements.
• Answering general inquiries about the programs and receiving referrals.
• Assisting with the volunteer recruitment process, as required.
• Assisting in the design, development, production and distribution of volunteer recruitment materials.
• Receiving client account payments, donations, logging cheques, and issuing receipts.
• Responding to inquiries regarding programs and services offered by the Red Cross providing information and assistance.
• Directing callers to other community agencies or information sources where appropriate
• Logging all requests for service calls and producing statistical reports as required
• Assisting the Community Health and Wellness Team Lead to provide administrative support to the functioning of the branch services.
• Assisting with the following duties may include but not limited to:
• Processing all mail
• Maintaining filing system
• Controlling inventory
• Updating and maintaining manuals and policies as required
• Making arrangements and participating in various activities to promote Red Cross
• Ensuring volunteer compliance with policies and procedures
• Maintaining current data bases
• Planning/Booking of meetings and trips
• Following all policies and procedures as required to maintain a healthy and safe working environment.

 • Updating and maintaining branch manuals

 • Strong administrative and client contact skills;
• Assisting with other duties as assigned by the Community Health and Wellness Team Lead. QUALIFICATIONS

 • Must be between 15 and 30 years of age (inclusive) at the start of employment.
• Excellent interpersonal and recording skills.
• A caring, non-judgemental individual.
• Excellent computer skills in Microsoft Office software applications (i.e. MS Word, Excel, and MS Outlook)
• Organizational skills and the ability to understand detailed information
• Strong written and verbal communication skills
• A self-motivated individual who takes initiative and pays attention to detail.
• Proficient in troubleshooting and resolving problems.
• Bilingualism an asset.
Please note that there is no relocation package for this position. This position requires a successful Canadian criminal record and reference check. The Canadian Red Cross Society is an equal opportunity employer. To apply to this position please click below.

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